Return Policy

At Tuah Wooi Plumbing & Roofing, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 30 days of the original purchase date. Please read our return guidelines below to make sure your return is processed smoothly:

Return Guidelines:

1. Items Eligible for Return:

   • Sweaters must be unworn, unwashed, and in their original condition with all tags attached.
   • Items must be free from stains, odors, or any signs of wear.
   • Returns are accepted within 30 days of the original purchase date.

2. Non-Returnable Items:

   • Items marked as final sale.
   • Items purchased with a discount code of 50% or more.
   • Personalized or custom-made sweaters.

3. How to Initiate a Return:

   • Contact our customer support team at [Your Customer Support Email] within 30 days of receiving your order to request a return authorization.
   • Please include your order number, the item(s) you wish to return, and the reason for the return in your email.

4. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
   • We recommend using a trackable shipping service to ensure your return is received.

5. Refund Process:

   • Once your return is received and inspected, we will process your refund within 5-7 business days.
   • Refunds will be issued to the original payment method.

6. Exchanges:

   • We currently do not offer exchanges. If you need a different size or item, please initiate a return for the unwanted item and place a new order for the desired item.

If you have any questions or concerns about our return policy, please contact our customer support team at [email protected].

Thank you for shopping with Tuah Wooi Plumbing & Roofing. We appreciate your business and strive to provide the best shopping experience possible.